Notice: We do not accept rolled coins or large amounts of coins. Payment reversals are assessed a $15 fee. Reversals are only processed for payment amounts in excess of the billed amount or duplicate payments. For more information, contact us at 252-972-1250 .
Click here to access our online service that will allow you to pay your City of Rocky Mount Utility Bill. No fee is charged to use this service.
Click here to pay your Real Estate Taxes as well as view past year tax bills. Paymentus charges apply*.
Real Estate Tax Information
Click here to pay your Personal Property Taxes as well as view past year tax bills. Paymentus charges apply*.
Personal Property Tax Information
Click here to access our online service where you can pay your General Bill as well as view past year general bills. No fee is charged to use this service.
Click here to access our online service where you can pay your Business License as well as view past year business licenses. No fee is charged to use this service.
* The City of Rocky Mount has partnered with Paymentus as the payment provider for electronic payments. A fee of 2.5% for credit card, $3.95 for debit card, or $1.95 for e-check tax payments. Payments are subject to a minimum fee of $1.00.
Call our toll free number 1-866-288-7608 to make your utility payment by phone. You may pay by credit/debit card or by e-check. You will need to enter your customer and account number including the leading zeroes to pay by phone.
Mail your payment using the return envelope included with your monthly utility bill. If misplaced, address your check or money order to City of Rocky Mount Business Office, PO Box 1180, Rocky Mount, NC 27802.
We accept cash, check, and money order payments. We also have a convenient drive thru window. Remember to bring your bill stub or account number with you. Our location is 224 S. Franklin Street.
Automatic bank draft of utility bills is available. Payments are automatically deducted from your bank account. In order to participate, a utility customer must have a checking account, complete and sign the bank draft authorization form, enclose a voided check and mail all items to the City of Rocky Mount Business Office, PO Box 1180, Rocky Mount, NC 27802. After the application is received, it takes an average of two months for the actual draft process to begin.
Depending on the season, your utility bill can vary widely from month to month due to increases and decreases in your energy consumption. Equal Pay Program eliminates those fluctuations by averaging your annual energy usage and providing you with a fixed monthly payment amount. Your monthly payment will be based on your annual usage spread over 11 equal monthly payments. The 12th month is a settlement month. Your account will be reviewed and the difference between the actual usage billed and the paid usage based on the Equal Pay Program will be due from you if an underpayment or the city will refund any overpayment. This plan works well for customers who prefer a fixed monthly payment amount or for those who experience significant increases in winter and/or summer peak billing periods. Please visit our office or call us at 252-972-1250 for details.
The last day to pay a utility bill without penalty is the due date printed on the bill. The following day, a 1.5% late penalty is charged to the account. Any amount not paid by the due date is considered past due and may result in the onset of delinquency action including service interruption. Late payments will impact your credit standing with the City of Rocky Mount. If a customer is unable to pay a bill by the due date, the person authorized on the account may contact our office to request an arrangement for payment of the bill at a later date. Please visit our office or call us at 252-972-1250 for details.
Utility bill payment assistance from federal, state, and privately funded programs may be available to qualified customers. For more information, please visit our Assistance Programs page.
The Due Date Option Plan allows customers to choose a set due date for their utility payments. Due dates available are 7th, 14th, 21st, and 28th. Customers must have an active utility account with no past due balances. If customer has a past due balance and would like to participate in the program, we will work with the customer to devise a payment plan that will allow them to become current on the account.
To enroll, contact customer service via phone at 252-972-1250, customerservice@rockymountnc.gov, or visit our office and speak with a customer service representative.
Currently, this is not available for our business customers.
No, your bill will continue to follow the same 28 day billing cycle. Depending on the due date chosen, it is possible that the customer may receive their next bill before the prior bill is due. The bill would not be considered late as long as it is paid by the selected due date. The selected due date will be printed on the bill.
Yes. You are able to continue to participate in either or both options while in the Due Date Option Plan.
Once a selected due date has been chosen, the customer cannot opt to frequently change their due date. Due date changes will be approved on a case-by-case situation. The due date option allows the customer to select the date that best suits their financial situation.
If the due date option is not working for the customer, they can elect to be removed from the program.
Customers are allowed a 2 day grace period. If a customer makes a payment that is more than 2 days past their bill due date, then a late fee will be charged.