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1 Best answerActually, the files I uploaded were true PDF and were able to be opened by Adobe reader. The issue was interesting. What's causing the error was exactly like the error code described: the binary header was not started with "%PDF". Open the pdf in latest adobe, then save the files as pdf solved the problem.
For those who are interested in checking a file's header on Linux or Mac, open terminal and use "hexdump -C | head -n 100". This command will show the first 100 bytes of your file. In my case, my pdf files had some weird dummy header before the "%PDF-" and therefore caused the error from the IRS end. " od -bc | head" also does the job.
March 23, 2021 10:58 PMI tried to locate the pdf files and delete and upload again. It didn't solve the issue and was rejected again. The problem is from turbotax it's not telling me which files are problematic. I contacted turbotax support team and they don't have a clue on how to find the problematic docs nor how to resolve the issue. The experience overall of using turbotax was bad and I'll not using them next year.
Regardless of the issue, the second representative ( Denisha H.) even hang up my call when I tried to explain my suggestions to the turbotax team. Very unprofessional and wasn't knowledgeable about their own product. The case id is 47472
5097 in case someone wants to look into the details.
